Shipping policy

Thank you for shopping with Lachlan Taylor. We are an Australian‑operated online retailer specialising in mid‑to‑low‑end consumer electronics. Our warehouse follows structured handling workflows and uses impact‑resistant outer packaging for electronic units. Every order goes through pre‑dispatch checks to minimise packing mistakes, helping goods reach recipients in acceptable condition within projected delivery windows.
1. Order Processing Time
Once payment has been fully confirmed, our team completes order validation, item review and secure packing within 1‑7 business days. Warehouse operations pause across Australian weekends and national public holidays, with no order handling completed on these days. Processing times may extend when sales volumes spike during busy shopping cycles. Should substantial shipment delays arise, our team will issue notification emails to affected buyers.
2. Shipping Rates and Delivery Estimates
Shipping costs are worked out based on parcel mass, overall dimensions and final drop‑off location. All logistic‑related charges will display clearly at checkout prior to payment submission, with zero hidden surcharges applied. Standard international shipping applies to all consumer‑electronics orders, with an estimated delivery window of 15 business days, subject to real‑world logistic circumstances. This timeframe serves purely as an approximation. Actual delivery timelines can shift due to courier network congestion, customs processing rhythms, severe weather occurrences, local transport limits and public holidays in receiving territories.
3. Shipment Confirmation and Order Tracking
After our logistic partner collects your packed electronic parcels from our facility, our system generates an automated shipment‑confirmation email. This message contains your unique tracking identifier plus functional links for tracking progress. Logistic details require multi‑system data sync. Tracking visibility will activate 24‑72 hours after parcel hand‑off to carriers. Where tracking feeds fail to update normally, shoppers may reach our support group to arrange manual parcel location checks.
4. Incorrect Address Disclaimer
Shoppers must supply accurate, complete and valid recipient details including delivery location, postal code and working contact number while checking out. Please double‑verify all delivery‑related information before submitting your purchase. Lachlan Taylor accepts no responsibility for misrouted deliveries, failed hand‑offs or lost parcels stemming from inaccurate or incomplete recipient information provided by customers. Where parcels get returned to our warehouse as a result of address mistakes, the customer must cover all associated reshipment expenses.
5. Lost or Damaged Packages
Should your electronic parcel go missing or show zero movement throughout cross‑border transit, submit a formal trace request to our customer‑support team within 3 calendar days following your expected delivery date. Requests submitted past this cutoff may not receive trace assistance.
Long‑haul international transit can lead to knocks, pressure damage or outer‑box scuffing for electronic merchandise. Upon parcel arrival, inspect your items promptly. If goods arrive impaired or functionally faulty, capture clear imagery showing both damaged merchandise and the unaltered original outer packaging within 24 hours of receipt. Forward this evidence to our support channel so our staff can evaluate the situation and put forward suitable after‑sale resolutions.
6. Apparel Care and Usage Notice
Every electronic device comes with practical guidance covering operation steps, storage suggestions and routine maintenance pointers. Customers ought to observe these guidelines during everyday use and storage. We exclude liability for hardware breakdown, circuit faults and functional malfunctions brought on by misuse, self‑initiated teardowns, unsuitable storage conditions or physical man‑made harm.
7. International Shipping and Customs Notice
We offer worldwide shipping for our full lineup of consumer‑electronic goods. Shipments sent abroad may attract import duties, customs processing fees and other regulatory levies according to the trade rules enforced within destination nations. All customs‑originated costs fall exclusively to the order recipient; these charges are not built into item pricing or base shipping fees. We take no responsibility for parcel hold‑ups, compulsory returns and resultant losses triggered when purchasers break local import‑declaration regulations.
8. Contact Information
For enquiries covering shipping terms, live logistic updates or delivery‑linked after‑sale concerns, please get in touch using the official contact details listed below:
Trade Name: Lachlan Taylor
Phone Number: +61 468 406 132
Email: contact@silivexor.shop
Physical Address: 19 Victoria Road, Bellevue Hill, NSW 2023, Australia